If participant is not satisfied with eFoodHandlers® services for any reason, we will provide a full refund of the Certificate Fee to those who meet either of the following requirements:
Request must be within 90 days of purchase, and Participant has not printed or downloaded any card, badge or certificate.
Refund requests due to unacceptability of certificate related to regulatory requirements.
Mail Ordered Items
If a participant is not satisfied with a mail order purchase or wants to cancel it, we are happy to issue a refund if:
Refund request is related to regulatory requirements or confusion on the use of the certificate, or
Request is made within 3 business days after purchasing mail order
Participant received their mail order item and is not satisfied
Refunds will be issued to the credit card used to make the purchase. We cannot issue cash refunds or address refund requests made at the request of third-parties.
If participant has questions, concerns, or would like to submit an appeal to this policy, please see our Complaints and Appeals Policy for contact information.
Please note: Refund requests may be denied if there is evidence of impersonation or fraud. Fraudulent accounts will be deactivated.
Procedure: To request a refund, participant must submit a request to customerService@efoodhandlers.com. User must include the following information:
Reason for request
Participant full name
Customer will be notified of refund status within 24 hours. It usually takes 3-5 business days for returns to appear on credit card statements.